Reach your unhappy customers before they make up their minds to go elsewhere
The all-inclusive solution for customer satisfaction evaluation
Make your customers feel valued
PrivateReview is an all inclusive solution for customer satisfaction evaluation that allows your clients to give you their perspective. It’s more than just showing that you care about your customers. It’s about keeping your finger on the pulse of your day-to-day operations and gaining instant insight into the quality of your service.
Watch the VideoListen
Customers directly express their positive or negative impressions.
Interpret
Get deep insights about your customer experiences.
Act & Improve
Take action based on customer feedback, consistently deliver superior service and increase your brand value.
Feedback Collection
PrivateReview offers you the right tools to discover how your customers feel about your business.
While at your premises
- Pushbutton or touchscreen terminals
- QR code / NFC tag
To targeted audiences
- Via email, sms
OUR SOLUTIONS
Measure your customer satisfaction
WITH PUSHBUTTON TERMINALS
Build your strategy
WITH TOUCHSCREEN TERMINALS
Discover what your clients need asking them as many questions as you want.
Did your customers find what they were looking for? How happy are they? Ask the right questions and find out where you excel and where you need to improve.
LEARN MORE
You can create surveys with different question types and multiple languages. Results are displayed in near real-time providing you with the ability to instantly intervene if needed.
Maximize the feedback
WITH ONLINE SURVEYS
QR code & NFC tag
By placing QR codes / NFC tags at key points, you offer your customers the opportunity to comment about your business.
Email & SMS
Leverage your customer database to target your audience.
Interpret the results
WITH THE HELP OF OUR DATA DASHBOARD
A simple easy to use interface delivers comprehensive analytics and helps you identify all the actions needed to improve your operations and increase your customer retention.
Explore continuous advantages
PrivateReview means that...
You make sure that everything works seamlessly
Monitor your performance daily and check the results as often as you want.
You use credible data
The customers are those who pinpoint the areas that need your attention.
You collect more reviews than ever
Give voice to a large portion of your customers.
You reach your dissatisfied customers
Enable unhappy customers to defuse their discontent and thus limit the possibility to tell others about their poor experience.
You save money
Measure consistently your customer satisfaction without employing human resources.
You boost your employee performance
Offer your employees an incentive to provide the best possible service.
WHAT THEY SAY ABOUT US
We selected the PrivateReview solution because it offers us the ability to comprehend the airport’s visitors level of satisfaction on a daily basis.
The high response rate, which surpasses 2,000 monthly recordings per device on average, allows us to analyze in depth all the data per device, per day and per hour, as well as combine them with the information we extract from other customer satisfaction surveys we conduct in the airport.
Apostolos Kontaxis
Passengers & Business Marketing Manager,Athens International Airport
This specific solution has proven to be extremely useful in our employees rating and training process, offering us the ability to focus and trace the margins for further improvement. We monitor the data daily and we combine them with the information we acquire in regard to each store’s operation in general as well as the local market conditions. As a result, we have a broad view and determine any third party internal or external variables which we are able to address and resolve them in a positive fashion.
Ioanna Georgiou
Recruitment & Training Manager,Goody’s - Everest Group of Companies
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